TERM AND CONDITION
Access to and use of this site is subject to the following terms and conditions, and the laws of Malaysia.
This website is provided by SiDEZ (‘SiDEZ’ which term shall be taken, unless the context otherwiserequires, to refer to the Company and any other subsidiaries of SiDEZ Company of Malaysia from time to time).
The content (images and text) placed on the site are copyrighted and the brand names, trademarks, logos, labels and package designs (“Materials”) that appear on this site belong to SiDEZ Company or its licensors. By placing these Materials on the site, SiDEZ is not granting a license to use or reproduce them. You may however browse the site and download and print off extracts from this site only for your personal, non-commercial use. The content may not otherwise be copied, reproduced or distributed (subject as permitted by applicable laws) and may not be modified or incorporated into any other work, publication or site, whether in hard copy or electronic format.
Marking of trademarks denotes SiDEZ trademark ownership status in the Malaysia only. Status and markings of trademarks may vary by country.
The information on this site has been include in good faith, but is for general informational purposes only and should not be relied upon for any specific purpose; SiDEZ makes no warranties or representations as to its accuracy or completeness and shall not (save where such liability cannot be excluded by law) be liable for any loss, damage or expense of any kind arising out of your access or inability to access this site, or any linked site, or your reliance on the information on the site, including (but not limited to) loss of profit, indirect, incidental or consequential loss.
Clicking on certain links within the site will take you into other web sites un-associated with SiDEZ.
SiDEZ can take no responsibility for these sites or the information contained in them.
SiDEZ collects information that can identify you only when it is voluntarily offered. We use this information in accordance with our Privacy Policy, which is described accordingly.
Any non-personal information, communications or material you send to this site and other sites owned and operated by SiDEZ and its affiliates, or which are sent by electronic mail, are on a nonconfidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
Any information you send to this site and other sites owned and operated by SiDEZ and its affiliates must be truthful, and not violate the rights of others and be legal.
SiDEZ reserves the right to withdraw products referred to on this site and to change the contents of this site, including this Legal Statement, at any time without notice.
PRIVACY POLICY
SiDEZ Company respects your privacy and values the relationship we have with you. Therefore, we handle your personal data responsibly, and we want you to be familiar with how we collect, use, and disclose your data. This Privacy Policy describes our practices in connection with your data (as defined below) that we collect in the following ways:
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- On Websites operated by us, from which you are accessing this Privacy Policy (our “Websites”),
- On Social Media Pages and apps that link to this Privacy Policy (collectively, our “Social Media Pages”),
- From HTML-formatted email messages that we send to you that link to this Privacy Policy, and
- In online/offline interactions you have with us.
This Privacy Policy also describes our practices in connection with data that we collect about
professionals such as dental professionals, and students and health care experts (“Professionals”), in
order to provide them with professionally-oriented services (“Professional Services”).
SENSITIVE PERSONAL DATA
Unless we specifically request it, we ask that you not send us, and you not disclose, any sensitive
Personal Data (e.g., social security numbers, data related to racial or ethnic origin, political opinions,
religion or other beliefs, biometrics or genetic characteristics, criminal background, or trade union
membership) on or through the Services or otherwise to us.
USE OF PERSONAL DATA
We and our service providers use Personal Data for legitimate business purposes when we interact
with consumers, the public, professionals and our customers.
THIRD-PARTY PAYMENT SERVICE
We may use a third-party payment service to process payments made through the Services. If you
wish to make a payment through the Services, your Personal Data will be collected by such third party
and not by us, and will be subject to the third party’s privacy policy, rather than this Privacy Policy.
We have no control over, and are not responsible for, this third party’s collection, use and disclosure
of your Personal Data.
RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any specific reason, you may return it to us for an exchange. Please see below for more information on our return policy.
RETURNS ON DEFECTIVE OR DAMAGED ITEM RECEIVED
All returns must be within 3 (three) days of the received date. All returned items must be in original condition as at the time of item acceptance. Contact customer service hotline number or email with the proof of the defect or damage conditions. Replacement item will be delivered upon receipt of the returned item.
RETURN PROCESS
To return an item, please email customer service at enquiry.sidez@gmail.com to obtain a Return Packet Number (RPN). After receiving an RPN, place the item securely in its original packaging and include your proof of purchase / the return form provided / other, and mail your return to the
following address:
OFFICIAL SiDEZ HQ
Suite C3A-2 Block C, Dataran Palma,
Jalan Selaman 1, Off Jalan Ampang,
68000 Ampang Jaya,
Selangor Darul Ehsan, Malaysia
Attn: Returns [RPN #]
Return shipping charges will be paid or reimbursed by us for defective or damaged item received. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package.
REPLACEMENT
After receiving your return and inspecting the condition of your item, we will process your replacement item. Please allow at least 7 (seven) working days from the receipt of your item to process. We will notify you by email when your return has been processed.
EXCEPTIONS
Please note that ALL SOLD ITEMS ARE FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Official SiDEZ Hotline : +60 11-2617 7535
Email Address : enquiry.sidez@gmail.com